Please inspect your order upon receipt and contact us immediately if there are any issues. Contact us at shop@midlandrailwaysociety.org.uk
Please give your order number and the reason for contacting us. If it is necessary to return an item, we will send instructions on how and where to send your package. This must be done within 14 days. Items sent back to us without first requesting a return will not be accepted. To be eligible for a return, your item must be unused and in the same condition that you received it.
If approved, you will be automatically refunded using your original payment method. It can take some time for your bank or credit card company to process and post the refund. Return postage charges are non-refundable unless the item was faulty or incorrect.
Last updated 11th September 2025
If there is anything we can help you with or you can suggest or offer, do feel free to get in touch with a member of our team.
